Technical support analyst providing Level 1 client support, maintaining real-time monitoring systems, and assisting backend teams with incident diagnosis for a global payments platform.

Manages customer success for digital-first clients by driving adoption, retention, and expansion through automation, enablement programs, and data-driven interventions.

Process pharmacy prior authorization requests, screen documentation, and communicate outcomes to ensure member and provider support at a health insurance company.

Senior leader manages customer success team strategy, retention, and growth for commercial and government accounts, overseeing CSMs and driving customer satisfaction metrics.

Triage and resolve technical support tickets, conduct customer discovery calls, and prepare handoffs for senior engineers at a fintech identity risk platform.

Digital Customer Success Manager drives adoption, retention, and expansion for a scaled customer base through enablement programs, usage analytics, and strategic account management.

Senior Director leads customer success strategy, manages CSM teams, and drives retention and growth for commercial and government customers.

Manage a portfolio of high-value clients as their trusted advisor, driving onboarding, account health, and long-term satisfaction while advocating for product improvements.

Debugs and troubleshoots Sonatype enterprise software issues, reproduces defects, maintains knowledge base, and escalates customer experiences to engineering and product teams.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and hand off complex cases to senior engineers.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and prepare handoffs to senior engineers for complex cases.

Technical Support Engineer II provides enterprise software support, troubleshoots complex issues via root cause analysis, and serves as escalation point for customer problems.

Debug and troubleshoot Sonatype products, reproduce customer issues, maintain knowledge base, and escalate technical problems to engineering and product teams.

Partner with mid-market customers to drive Maze platform adoption, enable research best practices, and own renewal success.

Partner with mid-market customers to drive Maze adoption, provide research guidance, and own renewals while elevating customer success.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and own renewal success while elevating their research maturity.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and ensure successful outcomes while managing renewals.

Senior associate guides new eCommerce advertising clients through onboarding, setting up platform features, managing campaigns temporarily, and training them to operate independently.

Onboard new eCommerce advertising clients by setting up platform features, temporarily managing campaigns, and training them on Pacvue's software suite.

Provides personalized customer support across phone, email, SMS, and live chat for an outdoor adventure tech company, educating users and resolving issues.