Provide technical support to transit agencies and partners by troubleshooting platform and hardware issues, managing incidents, and coordinating resolutions across 1st and 2nd line support.

Provides first-line technical support to internal users, troubleshoots ERP system issues, and manages support tickets in a fast-paced environment.

Manage relationships with military and government agencies in South Korea and ANZ, ensuring customer success and satisfaction with Planet's satellite imagery and geospatial solutions.

Manage customer relationships with military and government agencies across South Korea and ANZ, ensuring they maximize value from Planet's satellite imagery and geospatial solutions.

Technical support analyst providing Level 1 client support, maintaining real-time monitoring systems, and assisting backend teams with incident diagnosis for a global payments platform.

Manages customer success for digital-first clients by driving adoption, retention, and expansion through automation, enablement programs, and data-driven interventions.

Process pharmacy prior authorization requests, screen documentation, and communicate outcomes to ensure member and provider support at a health insurance company.

Senior leader manages customer success team strategy, retention, and growth for commercial and government accounts, overseeing CSMs and driving customer satisfaction metrics.

Digital Customer Success Manager drives adoption, retention, and expansion for a scaled customer base through enablement programs, usage analytics, and strategic account management.

Senior Director leads customer success strategy, manages CSM teams, and drives retention and growth for commercial and government customers.

Partner with mid-market customers to drive Maze platform adoption, enable research best practices, and own renewal success.

Partner with mid-market customers to drive Maze adoption, provide research guidance, and own renewals while elevating customer success.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and own renewal success while elevating their research maturity.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and ensure successful outcomes while managing renewals.

Provides advanced technical support to internal and remote staff, troubleshoots hardware/software issues, manages Active Directory accounts, and mentors junior analysts.

Customer support agent handling email and live chat inquiries, processing withdrawals, and resolving customer issues for an entertainment company.

Provides advanced technical support to staff via remote access, troubleshoots hardware/software issues, manages ServiceNow tickets, and mentors junior analysts.

Lead and manage a remote customer service team, handling onboarding, coaching, performance monitoring, escalations, and quality assurance across support channels.

Handle inbound customer support requests via email and chat, resolve subscription and service issues, and escalate critical cases for a meal delivery platform.

Handles customer inquiries and provides support for Datavant's healthcare data collaboration platform.