Provides first-line IT helpdesk support for employee access, devices, and collaboration tools via tickets and chat.

Provides first-line IT helpdesk support, handling tickets and service requests for employee access, device management, and SaaS tool administration.

Provides first-line technical support to internal users, troubleshoots ERP system issues, and manages support tickets in a fast-paced environment.

Customer Success Associate resolves administrative and technical issues for brokers and plan administrators via phone and email, manages tickets, and ensures HIPAA compliance.

Resolves administrative and technical issues for brokers and plan administrators, handling onboarding, billing, coverage inquiries, and portal support via phone and email.

Customer Success Associate resolves broker and admin issues via phone/email, manages onboarding, handles billing/coverage problems, and ensures HIPAA compliance for a healthcare platform.

Customer support specialist provides proactive assistance to practitioners and patients across multiple channels while maintaining high CSAT and QA scores.

Customer success specialist handles 25+ customer contacts daily across channels, resolves practitioner and patient inquiries, and maintains 90%+ satisfaction metrics for a health tech platform.

Respond to customer inquiries across multiple channels with empathy and care, supporting parents with product questions, feeding decisions, subscriptions, and order concerns.

Technical support analyst providing Level 1 client support, maintaining real-time monitoring systems, and assisting backend teams with incident diagnosis for a global payments platform.

Process pharmacy prior authorization requests, screen documentation, and communicate outcomes to ensure member and provider support at a health insurance company.

Provides personalized customer support across phone, email, SMS, and live chat for an outdoor adventure tech company, educating users and resolving issues.

Handle Tier 1 customer support calls, diagnose technical issues, and resolve customer concerns while maintaining satisfaction across technical and non-technical users.

Provide multi-channel customer support via phone, email, SMS, and live chat while educating outdoor enthusiasts about onX products and services.

Handle Tier 1 customer support calls, diagnose and resolve technical issues, and ensure client satisfaction through effective communication with technical and non-technical stakeholders.

Onboarding Specialist guides customers through product implementation and troubleshooting, serving as the first point of contact for technical enablement and customer success.

Onboarding Specialist supports customer implementation and enablement of AI-powered communications products, serving as first point of contact for technical troubleshooting and product expertise.

Customer support agent handling email and live chat inquiries, processing withdrawals, and resolving customer issues for an entertainment company.

Manage member support tickets, troubleshoot app issues, and advocate for user feedback to drive product improvements at a workplace wellbeing platform.

Manages medical device complaint intake, gathers information from customers and stakeholders, and ensures timely reporting compliance for regulatory requirements.