Provide technical support to transit agencies and partners by troubleshooting platform and hardware issues, managing incidents, and coordinating resolutions across 1st and 2nd line support.

Resolves customer order issues and ticket escalations in a fulfillment operation, serving as first point of escalation for the support team.

Manage relationships with military and government agencies in South Korea and ANZ, ensuring customer success and satisfaction with Planet's satellite imagery and geospatial solutions.

Manage customer relationships with military and government agencies across South Korea and ANZ, ensuring they maximize value from Planet's satellite imagery and geospatial solutions.

Manages customer relationships with parking facility owners, proactively identifies optimization opportunities, and ensures customer success with AirGarage's parking management platform.

Enterprise Customer Success Manager drives adoption and expansion of AI data infrastructure offerings with enterprise customers, managing portfolios and guiding clients through onboarding to renewal.

Manages enterprise customer success for AI data platform, driving adoption and expansion through strategic account management and cross-functional coordination.

Enterprise Customer Success Manager manages a portfolio of AI/ML enterprise accounts, driving adoption and expansion of human data infrastructure offerings while serving as a trusted advisor across technical and business stakeholders.

Partner with enterprise customers to drive adoption and expansion of human data offerings, managing the full success lifecycle from onboarding through renewal.

Manages customer success for digital-first clients by driving adoption, retention, and expansion through automation, enablement programs, and data-driven interventions.

Triage and resolve technical support tickets, conduct customer discovery calls, and prepare handoffs for senior engineers at a fintech identity risk platform.

Digital Customer Success Manager drives adoption, retention, and expansion for a scaled customer base through enablement programs, usage analytics, and strategic account management.

Manage a portfolio of high-value clients as their trusted advisor, driving onboarding, account health, and long-term satisfaction while advocating for product improvements.

Debugs and troubleshoots Sonatype enterprise software issues, reproduces defects, maintains knowledge base, and escalates customer experiences to engineering and product teams.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and hand off complex cases to senior engineers.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and prepare handoffs to senior engineers for complex cases.

Technical Support Engineer II provides enterprise software support, troubleshoots complex issues via root cause analysis, and serves as escalation point for customer problems.

Debug and troubleshoot Sonatype products, reproduce customer issues, maintain knowledge base, and escalate technical problems to engineering and product teams.

Partner with mid-market customers to drive Maze platform adoption, enable research best practices, and own renewal success.

Partner with mid-market customers to drive Maze adoption, provide research guidance, and own renewals while elevating customer success.